Contact WoodSpring Suites Customer Service

My daughter and I are homeless and my daughter has 2 heart attacks and surgery in May so we Stayed here at 1201 Kentucky Mills Dr hotel and she had another heart attack after being assaulted by the housekeeper and her friend that stays here too. The GM Cary Holliman didnt tell me exactly what my daughter said when she called the front desk with chest pain.

They did not call the EMT. I called when I walked in and found my daughter pale and unresponsive on the floor by the door. They manipulated me into believing if I got my bill caught up I would be ok and able to stay and figure out my situation since my transmission went out in my car. They took $700 in 5 days my daughter busted her *** to make and then they told me I needed to leave.

They have threatened cops and violence against me and my daughter. {{Redacted}} The employees walk around the halls with guns and baseball bats and are very menacing men. Every employee in this hotel has an aggressive personality and are very quick to get violent. They leave customers with messed up toilets and refrigerators for months without fixing it.

The elevator was broken down twice for a month at a time so being disabled it made it very hard to get around the hotel. I called corporate about all the issues I had and they told me they couldn't refund my money or help me in any way. I spent 12,000$ since June 3 2024 on this place. I had a running car.

Now I'm being put out with no money a broken car and a sick daughter. I'm worse off now then when I arrived at this hotel. I'm a good person and I have been struggling since 2019 when my son died and then COVID hit. I do not deserve the way I was treated at this hotel regardless of my personal situation.

I advise anyone reading this do not stay at the woodsprings suites on Kentucky Mills drive in Louisville Kentucky.

They are not good people. From the top to the bottom they will screw you if they can.

I booked a reservation at this hotel on the day Hurricane Milton hit Daytona Beach, seeking refuge after my home flooded. I chose this property due to its pricing and the claim on their website that they were pet-friendly.

Upon arrival at 5:00 p.m., I was forced to wait in the lobby for an hour and a half before being checked in. While I understand the strain caused by the hurricane and the influx of people seeking accommodation, the unprofessionalism and rudeness of the front desk agent were inexcusable.
During my wait, I had my cat with me in a carrier, and it was clear there was a pet present as he was meowing. The front desk agent saw my cat multiple times, even commenting on the sound by sarcastically asking another guest if it was a baby crying, despite the obvious presence of my cat. When I finally reached the desk and gave my reservation details, she coldly asked if I had a cat.

I confirmed, and she abruptly informed me that the hotel only accepts dogs, not cats, without even making eye contact.
I explained my situation my home had flooded, and I had lost everything. I had been driving since 4:00 a.m., and I simply needed somewhere to rest for the night. I respectfully asked if she could make an exception for one night under such extreme circumstances. She flatly refused, again without so much as looking up from her computer.

I asked once more if she could bend the rules, considering the difficult situation, but she dismissed me and called the next guest to the counter, ignoring me entirely.
I was stunned by her lack of empathy and basic human decency during such a difficult time. The hurricane affected us all, and some more severely than others. The agents attitude reflected poorly on the hotel and demonstrated a complete disregard for customer service. To make matters worse, the hotel attempted to charge my credit card multiple times for $76 for not canceling my reservation, despite the fact that they refused to check me in.
The website for this hotel chain, WoodSpring Suites, advertises itself as pet-friendly, but it wasnt until I clicked into the specific location for Daytona Beach and read the fine print that I discovered only dogs were allowed.

Given the urgency of the situation, I didnt have time to sift through fine print in the middle of a hurricane.
Overall, I am deeply disappointed by the cold, unwelcoming, and outright rude treatment I received. This is not the type of business that cares for its customers, particularly in times of crisis.

I will never stay at this hotel again, nor would I recommend it to anyone. The management should seriously consider retraining staff in basic customer service, especially in handling guests facing emergencies.

I tried filling out your customer service page for WoodSpring Suites numerous times but it kept stating that the submission wasn't complete. Truly frustrating and aggravating.
What can I saypictures and videos Ill be adding to my reviews are with a thousand words
Deceiving as you walk insmells great in the lobby.
They nickel and dime you without notifying you...when I called to ask for an early check in, they didnt mention that it was for a fee!!!

Ridiculous.
Taking the elevator that sounds and rumbles as if its on its last tee leg and would plummet me to my death wasnt a good start.
When I walked into the room the floors were sticky and stained. (How is that possible on laminate!?). Didnt smell clean either. They should have used the same fragrance freshener in the room.

Walls were dirty and baseboards were filthy.
Bedding was fine for warm weather but Id hate to have been there in the winter! Pillows were two tiny twin popcorn filled bags of old cotton.
The shower was like taking a spit bath. No water pressure at all.
Only good thing was the working fridge. Theres a stove but no pots and pans.

And although you may be able to borrow some (likely for a fee), they may not have them since it seems like there's only one set of items to "loan out". When I asked to borrow a blow dryer, they stated that they didnt get them back from guests (how is this an acceptable excuse?). I asked for an iron and apparently the only one available for the hotel was loaned out.
To add insult to injury, I got a bitten. All to find out and identify roaches in the room!

DIsgusting.
This particular location looks like it is for construction workers and people who cant get a credit check to rent an apartment.
I would NEVER recommend this establishment or brand to anyone.
Horrible experience, facilities, and definitely a lesson learned on you get what you pay for. I don't understand how this meets "industry standards".
I'd like to be able to share my pictures and video with corporate and request a refund for this most horrible experience.
I have proof of all I am stating and think it best that someone from WoodSpring reach out.