WoodSpring Suites Phone Numbers and Emails

Toll-Free Number:

  • (844) 974-6835
    Toll Free

WoodSpring Suites Email:

privacy@choicehotels.com
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

WoodSpring Suites Website:

WoodSpring Suites Help Center:

Corporate Office Address:

Choice Hotels International, Inc
1 Choice Hotels Circle
Rockville, Maryland 20850
United States

Other Info (opening hours):

Mailing Address:

Attention: Privacy Officer,

6811 E. Mayo Blvd., Suite 100,

Phoenix, Arizona 85054

More contact details

WoodSpring Suites Customer Service Reviews

1.3 / 5
Bad
Yolanda W Cez
Bed Bugs in my room
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This is totally a dump Roaches 1 set of towels bed sheeting nasty couldn't get a refund voice promotion is a mislead promotion woodsprings hotel isn't part of the promotion Staff manager rude no one cares that your money is a waste and was booked to the wrong hotel from the beginning. I STRONGLY WOULD NOT RECOMMEND people hang out in the front all night I will never ever step feet here again

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Mimie C
Scamming people for money
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

The woodsprings in Denton tx is scamming Money from guest. Including disabled veterans pay checks.

The rate goes up by 150.00 every month until the person is homeless. There is no customer service or corporate office number to speak to anyone about these situations.

It's just happening to people. If I could give this place zero stars I would.

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Guest-4524453
Customer service

The customer service that you have at the hotel in Wilkes Barre PA is terrible. As a customer, you call to talk to the front desk and they never answer the calls, so there is no one to solve the problem right away, they charged my card a lot of extra money or no one can solve my problem

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How Good is WoodSpring Suites's Customer Service?

Jennifer S Crs
Jennifer S Crs
Feels Disappointed | Mar 15, 2024

Unsafe hotel and management with access to rooms any time they want to there might even be cameras that let staff know when people are nude or showering at this location

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Deionte Jaa
Deionte Jaa
Feels Disappointed | Nov 04, 2023

Your staff lied got us kicked out. You keep telling us to call the GM. She never answers the phone. Can't get a refund or any kind of action taken to rectify this. 816 888 **** my wife can deal with u. Place is no good I will tell all my followers never go to woodspring dumps with no suites.

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Amery Xnj
Amery Xnj
Feels Disappointed | Sep 22, 2023

Was waiting for a call back from a supervisor at the corporate office and never received a call back

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Taye Asv
Taye Asv
Feels Disappointed | Sep 03, 2023

Horrific

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Jacobb Iws
Jacobb Iws
Feels Disappointed | Dec 03, 2022

Horrible it stunk like smoke the management there where among the worst I've seen in all my travels my motorcycle was stolen they didn't even call the cops 5 stars down

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Shanyah Xvs
Shanyah Xvs
Feels Disappointed | Oct 25, 2022

I moved to the Newnan location July 4th 2022 and thought life was going to be great. New place with a new job and a new future ahead. Things were good for the first month so I thought lol. Did not realize I would be paying almost $8000 for 3 months of me being there. To be told the day I move out that I’m still $600 in the hole. So how is it you charge people $83 a day and you say only $2100 a month for a 230 sq ft cell no offense. Never in my life would I recommend anyone to stay at any of these places because of the ungodly amount of money you spend there. I will say the whole staff there was great!!

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Summary of WoodSpring Suites Customer Service Calls

977 TOTAL
CALLS
04:28 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call WoodSpring Suites?

Staff Question:

  • “The new manager”
  • “Need to speak to a regional manager”
  • “Miss treatment and theft by office manager”

Refund Question:

  • “Refund”
  • “I was supposed to be refunded for a 5 night stay and never was”
  • They won't refund me my money over a situation that happened last Friday

Payments and Charges Question:

  • “My deposit”
  • “Dispute charges and hotel won't answer”
  • “Charges”

Request for Information Question:

  • “Need to speak with corporate”
  • “Complaint status”
  • “About a claim”

Product/ Service Question:

  • “Internet”
  • “WiFi”
  • “At 4am I turned my granddaughter over and noticed she had bedbugs bites on her face and arm,. I told a worker about it and the GM said it's fleas, but I have no animals. I've noticed after being here for 4 months my mattress cover has not been change”

Activation/ Cancellation Question:

  • “Not allowed to renew”
  • “Canceled my reservation”
  • “Non renewal of stay without explanation”

Cards Question:

  • “Card charged twice”
  • “*** lost credit card”
  • “Card won't work”

Account Question:

  • “Add my choice rewards membership number”
  • “You guys keep Charging my account”
  • “Front desk made a mistake on my balance”

Employment Question:

  • “W2”
  • “Me by w2's used to work at woodsprings inn & suites in Georgetown Texas”
  • “Check stub”

Website/ Application Question:

  • “The Bradenton site won't answer or can't get through...there will be bad reviews on Google and Expedia unless this is resolved... I want a 5 nite refund from that site ... bad sleep issue ...Shamika at that site has not called back”
  • “Report site for internet messing ul my ohone”

Return/ Replace Question:

  • “Important personal belongings and documents not being returned”
  • “Theft, hotel conditions, non returned deposit”

Shipping and Delivery Question:

  • “Didn't get refjnd”

Other Question:

  • “Bed Bugs in my room”
  • “Because they owe me money and I want it on my app to get a lawer”
  • “Employee problems”

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