WoodSpring Suites Reviews

This hotel displays a very hostile front desk staff. I was passing through and heard a male named later identified as *** at the top of his lungs.

The hotel surfaced rumors. He apparently locked a woman out of her room due to her saying that he was rude over a laundry dispute. I witnessed a woman charge the young lady who was locked out of her room with her son as well. I was told the lady who charged the victim is someone who the front desk agent he is in a RELATIONSHIP WITH and they reside at HOTEL.

Apparently she came to get fresh linens at 6pm and the front desk closed at 8pm and *** got very upset and verbally abusive. Very unprofessional, knowing that this woman was aggressively attacked by employees that also lived there made me fear for the young lady and I felt also felt very unsafe. The woman who *** seemed to have called down because she came down the elevator as was on the phone with someone. It felt like *** wanted the lady who is much bigger than the young lady that was locked out to intimidate her.

*** is incredibly unprofessional and aggressive. I wouldnt recommend any women traveling alone to stay at this hotel. Him living at the hotel seems predatory for women and I told the young lady that she should file a police report. Very scary.

I asked for the manager and a woman by the name of *** advised they removed the young lady who I witnessed be attacked by your staff and his partner, leave because she had an altercation that she was a victim in. Incredibly sick and disgusting staff.

here's the video proof of Ms Owens front desk in Bryan tx 77803 at the end of our incident that day. Yelling at me and another employee for taking up for me because I was in tears and confused and scared.

I did nothing to deserve this and don't understand how Ms Owens still has here job,why no one has come to even just apologize to me,and yes I deserve some type of comp after this incident and front desk refusing to refund me to get another room at different hotel. they refused to refund my money so I'm stuck here in a toxic,unsafe,dirty,traumatizing drug infested hotel. I can't afford to just leave. I'm traumatized and completely taken a back by the lack of care from this company and hotel .

I refuse to leave my room unless I have protection . room has roaches,trash is never taken out,room is never cleaned,never got clean linens during a month here. I washed at my own expense and cleaned and sanitized room after being forced to stay here despite the dangerous circumstances and abusive employees allowed to insult and humiliate the guest here at this hotel with no consequences!

I'm being forced to be bullied,mistreated,EMBARRASED,degraded,humiliated by front desk girl at woodspring suites in Bryan tx 77803 Ms Owens is employee yelling at me and other employee for attempting to help me!I contacted guest support multiple times and requested manager come speak with me personally no one has attempted to resolve issues or apologize or fix this somehow! help me show this company what is happening

Checked into the hotel with my baby. Immediately entering the room it was iced cold and all the lights were off.

I turned on the lights and the entire floor including the bathroom looked wet. I was confused like why is the floor wet. Then I went into the bathroom and step firmly on the tile and water came up through the tile. I couldnt believe it.

Im like, what is this? What is going on here? The office had closed and the after hours number no one was available And I couldnt leave a message for someone to call me back on. There was something seriously wrong with that room and that room never should had not been available as for someone to check into.To make matters worse after I requested a partial refund at check out, the GM of the property declined to issue me a refund.

stating that Im not giving them the opportunity to fix it.. since I didnt book another night the following day..Huh??? You can fix it by offering a full refund or partial refund. Hello??

Not to mention I even went as far as asking for a partial discount To get another room just in case I wanted to give them a second try and that was declined as well. That is terrible. I have my baby in the room and that was a serious health risk being in that room. The GM stated that she couldnt offer a refund due to the issue being cosmetichuh???

People this isnt how a guest suppose to be treated.. This is unacceptable. My daughter and I spent the night in that unsanitary, floor rotting, filthy room. Where is the hospitality?

Where is my refund? This was bad service all the way around.

This isnt a place for anyone looking for a southern hospitality and clean rooms.I did not ever get an apology and not one time did they ever apologize for the condition of the room.terrible. People be careful where you book a hotel suite..

My family and I were staying at the Country Inn Suites in Port Orange. On Friday, the 22nd of August, we had to move to Wood Springs due to the races.

I must say Wood Springs was the worst experience of our lives. It was noisy, with paper-thin walls, so we heard everything in the room next door and the room above us. The shower felt like you were going to fall through the floor. We had a couple of roaches in the room.

The beds were like prison beds (very uncomfortable). Most of all, the staff had a problem with our 15-year-old autistic son. He is very friendly and talks to everyone. He makes a lot of friends, and this is the first time there was an issue.

The lady that worked there—I'm not sure of her title—came banging on the door, with our son complaining that he made them uncomfortable, which made him cry. While she was scolding us, she even came into the room. Then she threatened to throw us all out. The list could go on and on.

It was bad. It was like being in *** It was Wood Springs, but I can’t imagine *** being much worse. The best part of the stay was leaving on Sunday the 24th to come back to the Country Inn Suites, where they treat us and all their guests with respect. Everyone that works at the Country Inn Suites acknowledges guests, even if it's a simple 'good morning,' 'how are you?' 'are you enjoying your stay?' or 'let us know if you need anything at any time.' I honestly felt like the money I spent there, which was cash as a matter of fact, I may as well have lit that cash on fire.

As for a star rating, I give none, only because there are no negative star ratings available. I personally would like a full refund, but I do not want to walk in that building again.

My family and I were staying at the Country Inn Suites in Port Orange. Friday the 22nd of August we had to move to Wood Springs due to the races.

I must say Wood Springs was the worst experience of our lives.

It was noisy. Paper thin walls so we hear everything in the room next door and the room above us. The shower felt like you were going to fall through the floor. Had a couple roaches in the room.

The beds were like prison beds (very uncomfortable). Most of all the staff had a problem with our 15 year old autistic son. He is very friendly and talks to everyone. He makes a lot of friends and this is the first time there was an issue.

The lady that worked there, not sure her title but she came banging on the door with our son complaining that he made them uncomfortable which made him cry. While she was scolding us she even came in the room. Then she threatened to throw us all out. The list could go on and on.

It was bad. It was like being in jail, was Wood Springs but I cant imagine jail being much worse. The best part of the stay was leaving Sunday 24th to come back to Country Inn Suites where they treat us and all their guest with respect. Everyone that works at Country Inn Suites acknowledges guests even if its a simple good morning, how are you?, are you enjoying your stay?, let us know if you need anything at anytime.

I honestly felt like the money I spent there which was cash as a matter of fact, I may as well lit that cash on fire.

As for a Star rating I give none, only because there is not any negative star ratings available. I personally would like a full refund but I do not want to walk in that building again.

We checked out before check out time, it just so happened that we went to eat before, when we returned our items were missing upon talking to the checkout lady we were put in touch with the GM she said and I quote Who does that eat before they check out I was flabergasted, how rude of her, and thats none of your business, how about the incompetance of the employee who stole our item before we checked out and you have yet to replace it, the room smelled like smoke, the exhaust in the bathroom did not work, amongst other things the absolute WORST hotel Ive ever stayed in, yes I took my complaint as far up as I could