Anonymous
map-marker Bellevue, Washington

GHETTO MANAGERS SHOULD BE FIRED

The managers all should be fired. They are so awful and rude. Ghetto too. Go back to Compton and stay there. Nobody asked for you to run a hotel for homeless bums and steal from people. Losers.
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Ana M Smz

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| map-marker Jacksonville, Florida

WORST HOTEL STAY I'VE EVER HAD!

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I tried filling out your customer service page for WoodSpring Suites numerous times but it kept stating that the submission wasn't complete. Truly frustrating and aggravating.

What can I saypictures and videos Ill be adding to my reviews are with a thousand words

Deceiving as you walk insmells great in the lobby.

They nickel and dime you without notifying you...when I called to ask for an early check in, they didnt mention that it was for a fee!!!

Ridiculous.

Taking the elevator that sounds and rumbles as if its on its last tee leg and would plummet me to my death wasnt a good start.

When I walked into the room the floors were sticky and stained. (How is that possible on laminate!?). Didnt smell clean either. They should have used the same fragrance freshener in the room.

Walls were dirty and baseboards were filthy.

Bedding was fine for warm weather but Id hate to have been there in the winter! Pillows were two tiny twin popcorn filled bags of old cotton.

The shower was like taking a spit bath. No water pressure at all.

Only good thing was the working fridge. Theres a stove but no pots and pans.

And although you may be able to borrow some (likely for a fee), they may not have them since it seems like there's only one set of items to "loan out". When I asked to borrow a blow dryer, they stated that they didnt get them back from guests (how is this an acceptable excuse?). I asked for an iron and apparently the only one available for the hotel was loaned out.

To add insult to injury, I got a bitten. All to find out and identify roaches in the room!

DIsgusting.

This particular location looks like it is for construction workers and people who cant get a credit check to rent an apartment.

I would NEVER recommend this establishment or brand to anyone.

Horrible experience, facilities, and definitely a lesson learned on you get what you pay for. I don't understand how this meets "industry standards".

I'd like to be able to share my pictures and video with corporate and request a refund for this most horrible experience.

I have proof of all I am stating and think it best that someone from WoodSpring reach out.

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Pros:
  • It had a working fridge

Preferred solution: Full refund

User's recommendation: DON'T DO IT!!!!

3 comments
Guest

Charging for an early check-in is pretty standard with a lot of hotels. They should have mentioned the charge though, on the assumption you are not a well-traveled person.

Guest

Thankfully honest reviews! Not trolls commenting on my post for going hard ripping into WoodSpring Suites in Quantico specifically.

I hope you manage to get your full refund too! They are thieves.

Guest
reply icon Replying to comment of Guest-2525925

Aren't you the one who wrote all that weird stuff?

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Brian B Mzd

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Horrifically disappointing and very unsatisfactory service

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Updated by user Mar 08, 2024

Nothing has yet to occur, but I pray something happens change is needed in the 4050 woodhaven rd location starting with highest payroll manager FAYE, and all the way down to lowest, sad part is, seems as if Faye and all her relatives are working and or living here,...

Updated by user Mar 08, 2024

They kicked my 2 cats and rabbit son husband and I out on street, because they were unhappy because the head manage got in trouble, and didn’t like the new rate Choice hotels gave us on our new reservation for next 30 days, thus forcing us to leave, mind you this was...

Updated by user Mar 08, 2024

They kicked my 2 cats and rabbit husband and I out on street, because they were unhappy because the head manage got in trouble, and didn’t like the new rate Choice hotels gave us on our new reservation for next 30 days, thus forcing us to leave, mind you this was one...

Original review Mar 08, 2024
So my husband, son and I had to stay at wood springs suites at woodhaven road due to a fire in our home, and we were there for a lil over a month, now we had a locked in rate of $80.25 a night but every few days one employee would purposely change and up our rate, and we were paying out of pocket while awaiting insurance responsibility, and no we dont receive income tax we have to pay taxes, so every cent counts at those times for us, so we called choice and they said no we will lock in ur rate at $67.00 a night,and after 31 days you shouldnt have pay taxes on your stay, and this location has reimburse you every time you were over charged more than $80.25, well management didnt like that so kicked us out. No, we did not get reimbursed for over paying, and we had to leave immediately, all because the manager said she got in trouble over us being honest? Not to mention the pictures we took of huge roaches in this location or how disgustingly dirty laundry room is that we cleaned up or kids running up and down halls all times of nights, not to mention how the highest manager FAYE whom at first comes off like a sweet old lady, is a liar and kicked us out bc she didnt like what we said,(which was TRUTH NOTHING WAS BAD IT WAS ONLY TRUTH) to choice hotels, now mind you, her employee told us to call, how can this place still be up and running, dont be like us honest hard working people and throw away $2500.00 of your money to a business like this, they dont deserve your hard earned money-!
View full review
Loss:
$2988
Pros:
  • Extended stay and locked in rate and after 31 days no taxes
Cons:
  • Management are scammers and liars

Preferred solution: Full refund

User's recommendation: Run run far away from these thieves

1 comment
Guest

I don’t know if you had other hotel options, but there wasn’t any good going to come from you calling corporate.

NotApplicable D

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Verified Reviewer
| map-marker Stafford, Virginia

I would rate negative stars if possible (WoodSpring Suites Quantico)

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Don't get me started on these horrible people that own the company or Choice Hotels. Literally my 6 year old niece could manage this place better.

But the people who run the establishment are people who for sure should NOT be running any establishment. That's the nicest I can be without describing how horrible they are as people. The place was disgusting. I was limited on my options and had stayed 20 days there and let's just say I should not have stayed one.

I needed to be near my sister who is a Marine and was based in Quantico. The place had homeless bums, cigarettes everywhere, lack of cleanliness, vomit in the hallway and elevator, and the elevator was slow but that was the least of my issues. There were roaches. I got bit by bed bugs several times and someone stole one of my packages worth almost 600.00 and opened one and took things out of it.

That is a felony.The audacity. There was a charge for almost 40.00 that I did not recognize they also failed to refund. I would email and reach out to get refunded and they had audacity to lie to police saying I came there after I had picked up like a quarter of a package since that is all they saved me. Three people I deal with by the name of Tyree Davis, Antoinena Holmes (may have spelled that incorrectly) and Jessica all need to be fired and homeless and living off garbage as their only source of food because they all are horrible people.

Homeless people and drug deals in the parking lot, and management did nothing. The cops even said it's not the first or last time anything has happened there. I do not care what race someone is, or where they came from.. However.

That was not the hood and people need to be respectful. Never staying at WoodSpring again. I expect a full refund for the stay and additional compensation for my lawsuits I am filing against them for the felonies and fraud, the bed bugs, roaches and anything else that comes to mind. This place needs new management and a makeover.

Also seeing to it that those three are fired immediately and job-less. Mark my words.

View full review
Pros:
  • Close to base
Cons:
  • Theft
  • Bedbugs
  • Management are scammers and liars

Preferred solution: Full refund

User's recommendation: Sleeping outside is a safer bet.

4 comments
Guest

Good grief. This is the same daft child that posted another complaint about the hotel, raging about the manager and guessing his political affiliation. She is supposed to get back to everyone with his religious beliefs and gender preferences.

Guest
reply icon Replying to comment of Guest-2523841

Daft child? You do not know my age, or anything else for that matter.

The manager was in fact a guy so unsure what you are saying. Oh it's known Virginia is a conservative state. The smallest percent of liberals. I made a valid statement the way he acts, clearly demonstrated he is a Donald Trump supporter, and hardcore Republican.

Which regardless of which way he voted did NOT give him the right down to a paying guest. Nobody commenting on this thread would accept being talked down to like that and certainly can't say anything about "me showing respect" when you all are ripping into me like you were involved in these situation. So the only valid standpoint would be that you work for or are the managers that I have commented about. Hiding behind usernames to save your own skin because you can't apologize and admit you were wrong.

But it's really not my problem. My legal team is working on it. OH YEAH that's right. I'm not broke.

I have money. See you all in court.

Guest

Honey You claim to make more money than those 2. I doubt it.

You can't afford your stay. Even if it were true it doesn't make you a better person. You are a scammer. Not to mention disgusting.

Wanting someone to lose their job because you are unhappy with your life. With your attitude. No wonder. No man in your life.

No friends. You are pathetic.

NotApplicable D
reply icon Replying to comment of Guest-2523090

Um. How would you know how much I make, or saying stuff like I have no friends, no man?

When that's all in fact false. IF I had no money I would not have not been able to stay 20 days you pathetic person who probably has no formal education. Which is fine. Not too late for you sweetie.

I wish you the best. Your opinion on a situation you weren't there for, is irrelevant.

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Oletta Grt

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| map-marker Columbus, Ohio

Refund and a nasty hotel

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Requested and booked a queen suite with to beds. When I arrived the the hotel property, Woodspring Suites in Fairfield/Cincinnati, Ohio. We checked in and it was a single bed suite, it was dirty and roaches crawling all over. I had to drive over to Dollar General to buy Raid ant&roach spray, then I could not sleep the rest of the night.
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Jennifer S Crs

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| map-marker West Haven, Utah

I had a male housekeeper enter my room unannounced while I was taking a shower

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WoodSpring Suites - I had a male housekeeper enter my room unannounced while I was taking a shower
WoodSpring Suites - I had a male housekeeper enter my room unannounced while I was taking... - Image 2

A male housekeeper entered my room while I was taking a shower I heard the door open and assumed it was my husband coming back for lunch that afternoon when realizing it was not I screamed slamming the door shut I called the front desk and spoke with the desk clerk along with manager who didn't care or have any empathy or understanding for what had happened the housekeeper originally lied and stated he went to the room across the hallway this company did not care at all stating it was a mistake and nothing would be done at all and that I was welcome to contact local authorities and a lawyer if something were to be done my husband spoke with a very rude manager who hung up entirely on him stating they didn't care and it was no big deal because this room was booked on work stay leaving ahead of time was not an option nothing was done and have found very uncompassionate people here this is the NEW LOCATION IN DOWNERS GROVE ILLINOIS THAT OPENED DECEMBER OF 2023 I WPULD NOT RECOMMENDED STAYING HERE AA YOU DON'T KNOW WHO HAS A KEY OR WILL BE ENTERING THE ROOM ANY TIME THEY FEEL THEY WANT TO

View full review
Loss:
$440

Preferred solution: Full refund

User's recommendation: As a female I DO NOT RECOMMEND STAYING HERE THE BATHROOMS ARE RIGHT NEXT TO THE DOOR THAT ENTERS IN THE ROOM YOU DON'T KNOW WHAT OR WHO WILL BE ENTERING YOUR ROOM ANYTIME OF THE DAY AND MANAGEMENT DOES NOT CARE

Jeramiah K

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Verified Buyer
| map-marker Columbus, Ohio

Property Damage

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WoodSpring Suites - Property Damage
WoodSpring Suites - Property Damage - Image 2

DoMy vehicle has been broken into twice now costing 1000 dollars to replace two windows. They refuse to hire security to watch the lot per the Columbus Ohio police department that I spoke with.

All the other hotels in the area have hired security to watch the parking lots except for WoodSpring suites 4202 Transit Dr Columbus Ohio 43230. Staff does not seem concerned even though vehicles have been broken into at least 5 times since I have been staying here and their lack of action speaks volumes. Rooms are less than clean. Hot water does not always work.

Hallways, stairways and elevators are always dirty floors and walls included. Refrigerator stopped working and had to have staff get us a new one. Cable tv does not work and has not worked for days even the internet is spotty at best even if you pay for the premium service.Lobby is always disgusting and smells bad. Constant commotion in and outside of hotel.

The smells can be horrendous ranging from sewage to smoke. Management of property is the worst I have ever seen from any hotel and I have stayed at hotels coast to coast I travel frequently for work.

View full review
Loss:
$1
Pros:
  • Cheap
Cons:
  • Dirty

Preferred solution: Price reduction

User's recommendation: Do not stay here.

1 comment
Guest

It is a cheap two star hotel. They are not going to hire security. Stay at one of the other places that has security.

Mickaela Oxe

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Verified Reviewer
| map-marker Rochester Hills, Michigan

Washers and dryers suck and eat your money

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Lady is rude at the front desk and has a problem with females in here because she is in a relationship with another worker. She lives here and speaks about issues that have already been resolved to a coworker of mine to try and make me lose my job. She has other women living here who are scared of her and want her to be nice or not speak at all.
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User's recommendation: Sure they can see for themselves

Kelsey J Npa

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| map-marker Augusta (Richmond County), Georgia

Bad Treatment and harassment

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WoodSpring Suites - Bad Treatment and harassment
I have an complaint against the GM Scott at Woodsprings suites (Fort Gordon) , not only for Harassment but also for humiliation && Embarrassment! This has been a ongoing thing for a few months now & I would like to speak to someone about this matter because as a GM of this company he is very Unprofessional! Also Ive been staying here since July 23rd 2023
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Pros:
  • Kitchen and stove
Cons:
  • Weekly price
  • Unprofessional and unacceptable guest judgment

Preferred solution: Apology

User's recommendation: I wouldn’t recommend to Single mothers with kids

Kelly H Wss

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Verified Reviewer
| map-marker Clarksville, Indiana

Need help

WoodSpring Suites - Need help
WoodSpring Suites - Need help - Image 2
Found cockroaches, am infestation of them I asked for a different room and the last made me leave and kept my 400 on hold so I slept in a car for over a week. Do not go here.
View full review
Loss:
$387
Pros:
  • Cheap
Cons:
  • Cheap

Preferred solution: Full refund

Yolanda W Cez

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Verified Reviewer

Bed Bugs in my room

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WoodSpring Suites - Bed Bugs in my room
This is totally a dump Roaches 1 set of towels bed sheeting nasty couldn't get a refund voice promotion is a mislead promotion woodsprings hotel isn't part of the promotion Staff manager rude no one cares that your money is a waste and was booked to the wrong hotel from the beginning. I STRONGLY WOULD NOT RECOMMEND people hang out in the front all night I will never ever step feet here again
View full review
Loss:
$297

Preferred solution: Full refund

User's recommendation: Do not book

Anonymous
map-marker Tacoma, Washington

Room issue

WoodSpring Suites - Room issue
I was bit by a spider I am in a little bit of pain but I have to manage my work day schedule I will be available to talk at 253306****my name is Lionel G Nerio 0306**** Keep moving
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David N Lwn

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Verified Reviewer
| map-marker South Whitehall, Pennsylvania

Roaches and refund

I checked in on Friday the 19th and checked out the same day three hours later do to the room being taken over by roaches refund was put in at the front desk on the same day at the same time my card was being charged for a night for a room I didnt stay in the hotel for two days after has tried to charge me for the room that I didnt stay in and still are trying to process the money out of my account
View full review
Loss:
$280

Preferred solution: Full refund

Diane S Nxs
map-marker Saint Louis, Missouri

Surrounded by dog *** and *** inches deep and trash feet high and in bushes and trees

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Lost hundreds followed by multiple men and women dangerous surrounded by trash in trees and feet high surrounding bldg and nearby that smells so bad I could walk in it at all staff one man and woman mocked and humiliated me kept hundred when I left early stands outside and leans on bldg doing nothing man acts drunk and says to me IN THE HOLE. I have a degree from WashU in finance former corporate manager. Customer service is very very bad. I am not required to seal and mingle with men to stay!!
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User's recommendation: Be wary don’t trust go elsewhere before they will dehumanize yoy

Sharie T

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Verified Reviewer
| map-marker Tamarac, Florida

Horrified by "assistant" Manager and

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WoodSpring Suites - Horrified by assistant Manager and
WoodSpring Suites - Horrified by assistant Manager and - Image 2
It's crazy that you have Elson as an assistant manager, and he is disrespectful and aggressive to guests who spend their hard-earned money to stay at a hotel. We've complained several times about the room in which we stayed, and every room had bed bugs and roaches; it was also unclean. We took photos of everything and videotaped everything for proof, yet he literally hung up on me, with witnesses around me to hear and see how he handled the matter.
View full review
Loss:
$105
Cons:
  • Bed bugs
  • Elson has to go if hes allowing maintenance to do not do their job
  • Rude and disrespectful manager

Preferred solution: Full refund

Zafirah Vdb

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Verified Reviewer
| map-marker New Smyrna Beach, Florida

No service

I have been asking to get my room cleaned for 3 days. Lady behind counter was very rude and told me it was not her problem and could not help me and just ignored me . room 422. This was about 8;00pm on 4/4/24
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